Terms and conditions

SIA BV Builders, 40103994426, Medema iela 10-44, Baloži, Ķekavas n., LV-2112, hereinafter referred to as the online store, provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.

  1. General Terms

If a consumer purchases goods/services through the website, such mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.

  1. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the products.

To place an order, add the desired products to the shopping cart. Fill in all the required fields and select the most appropriate delivery method. The total cost of the order with delivery is then displayed on the screen. Make payment for your purchase to complete your order.

  1. Payment terms

The payment currency on the website is euros. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor

Estonian internet banking payments: Swedbank, SEB, Luminor

Lithuanian internet banking payments: Swedbank, SEB and Luminor

Finnish internet banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

Visa/Mastercard card payments

NB! When using an internet banking payment method, confirm the order and click on the “Return to merchant” button.

Personal data required for payment is transferred to a licensed payment institution, Maksekeskus AS.

The contract comes into force upon successful payment to the online store’s bank account. If for some reason it is impossible to fulfill the order, the Buyer will be informed about it and the paid amount will be refunded as soon as possible, but no later than 14 days after receiving the notification.

  1. Delivery terms

The goods are delivered to the following countries: Latvia, Lithuania, Estonia. The purchased goods are delivered using: DPD courier, on-site receipt at the warehouse at Zāļu iela 6, Riga. All fees and taxes that must be paid to receive the shipment at the delivery destination must be covered by the Buyer. Delivery costs are displayed before confirming the order. The purchased goods are delivered to the address specified by the Buyer within 1-4 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.

  1. Right of withdrawal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the product, the buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.

The following sentence is intended for online stores that cannot offer a free return of the product. The Buyer bears the costs of returning the product, except in cases where the reason for the return is that the product does not correspond to the order (for example, an incorrect or damaged product).

The Buyer is obliged to return the Products to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned products, the online store shall immediately, but no later than 14 days, refund all payments received from the buyer based on the Distance Agreement.

The Seller has the right to withhold payment until it has received the Products or confirmation of the return of the products from the Buyer. If the buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.

The online store is not liable for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment, which has arisen due to circumstances and obstacles that are beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the goods and demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.

  1. Consumer rights regarding goods that do not conform to the contract

The online store is liable for any non-conformity of the goods sold to the Buyer with the terms of the contract or defects that have arisen within 6 months after the date of delivery of the goods to the customer, or existed at the time of delivery, if such an assumption is not contrary to the characteristics of the thing or defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its detection, i.e., file a complaint. The Buyer may file a complaint by contacting the online store at edzus.bunka@gmail.com.

The online store is not responsible for defects that have arisen after the goods have been delivered to the Buyer. If the purchased goods have defects for which the

Seller, the Buyer has the right to demand the elimination of defects in the goods or the exchange for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Agreement. The Seller shall provide a written response to the consumer’s complaint within 15 days.

  1. Processing of the Buyer’s personal data

The Online Store processes only the personal data that the Buyer has entered when ordering the goods, such as name, surname, e-mail, etc.

The Online Store transfers personal data to the transport service provider(s) to ensure the delivery of the goods.

If you have explicitly agreed to receive our marketing communications, including newsletters, we may from time to time contact you by sending information about our services and the latest offers. For this purpose, we may process your e-mail address that you provided when signing up for marketing communications. The Buyer has the opportunity to opt out of marketing communications by notifying us by writing to edzus.bunka@gmail.com

  1. Dispute resolution procedure

In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the regulatory enactments in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.

The Buyer also has the right to apply to the dispute resolution institutions of the European Union.